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One may verify that they are the owner of the issue by checking that their name is next to the Assignee: field of any view of the issue. Issues that are part of the on-going sprint will also appear in the swim lane view of the Scrum board, under the assignee's name, under the leftmost To Do column.
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To make an issue appear in the swim lane view, it must be moved from the backlog to the current sprint. This may be done from the plan view by searching for the issue, and when found, selecting and dragging the issue from under the backlog section to the current sprint: Confirm when the Move Issue dialog box appears, and check the Work view again. |
Working on an Issue
Issue Lifecycle
Each issue is also associated with a status. The lifecycle of an issue is a series of changes to its Status field, as follows:
- Open - issue is open and may or may not be assigned
- In Progress - issue is open, is assigned to someone, and work is in progress
- Resolved - the assigned person has declared that the issue has been addressed
- Reopened - issue is not resolved and must be returned to the open status
- Closed - everyone agrees the issue has been addressed and should no longer be considered
For example, the sample workflow for a bug is:
- Tester finds a bug, opens an issue - it is now in open status
- Component owner or manager assigns the issue to a developer to re-create the bug and fix
- Developer agrees it is a bug, sets the issue to 'in progress', and fixes it as they see fit
- Developer moves the issue status to resolved and assignee to the tester who will validate the fix
- Tester agrees it is resolved and moves issue to closed --or--
- Tester disagrees it is resolved and moves issue to reopened, assigns it back to developer
Using the Scrum Board Swim Lanes
The swim lane view provides a convenient way to quickly inspect the status of an issue based on which column they are in:
- An open or reopened issue is in the To Do (left) column.
- An issue in progress is in the In Progress (center) column.
- A closed or resolved issue is in the Done (right) column.
The status of an issue may be changed by dragging and dropping it between the three columns. There are a few points to be aware of when moving issues:
- The Done column has two areas - for resolved issues and closed issues. An issue should always be resolved before being closed.
- An issue that has been placed in the Done column must be moved to the To Do column before being moved back to the In Progress status.
The next section describes how to submit issues.